Newport Beach

Restore, Improve & Enhance Your Health

What to Expect During
Your Visit

Hoag Orthopedic Institute (HOI) opened its doors in November 2010 as the culminating result of years of planning by a highly specialized and experienced team of Board Certified orthopedic physicians and the best hospital in Orange County, Hoag Memorial Hospital Presbyterian. Together we have developed a patient-centered, value-based facility dedicated to the orthopedic patient.‚Äč

As you prepare for your visit to HOI, we would like to provide you with some information to ensure your visit is a stress free. Located inside the main entrance, the Information Desk has available attendants who can assist with room direction and other information.

Here is some more information to assist you during your visit:

  • Parking: Parking is free to all visitors, is conveniently located in front of the hospital along with a drive-through drop-off.
  • Lounges: There are several waiting areas on the first floor, as well as rest areas in the Hoag Café on the lower level.
  • Phone use: Telephones, cell phones, and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).
  • No smoking is allowed.
  • ATMs: Available in the cafeteria.
  • Hotels: There are several nearby hotels and short-term lodging facilities in Newport Beach and Irvine. Family members of patients at Hoag can also receive a special rate at some of the local hotels.
  • Patient billing: A customer service representative is available in the registration area from 5 a.m. to 5:30 p.m., Monday through Friday, to answer specific financial billing questions or to receive a payment.

What are our visiting hours?

We understand the importance of visitors for our patients' emotional, mental and spiritual well-being. Visiting hours are open with quiet healing time from 2 p.m. to 4 p.m. and after 9 p.m., we allow time for our patients to rest and restore themselves. Family, friends and clergy may visit whenever they wish. Please be advised, however, that visitors may be asked by staff to leave, especially if a patient needs rest. Any visitor with symptoms or signs of a communicable illness or disease should not visit the hospital. We ask that visitors keep noise levels at a reasonable volume.

Gift Galleria Hours and Special Orders

Our Gift Galleria features an array of specialty items, including cards, magazines, clothing, fresh flowers, and snacks. Friends and family can now give the gift of entertainment by purchasing Skylight TV gift cards at the Gift Galleria. The Gift Galleria, which is located on the lobby level near the staircase going down to the café, is open from 9 a.m. to 5 p.m., Monday through Friday.

Orders can be placed by phone for floral arrangements, baby gifts, clothing or Skylight Access TV gift cards (Skylight TV is accessible in every patient room with the exception of critical care, same day services and the mother/baby unit). For more information on our current gift inventory or to place an order by phone during business hours, please call (949) 517-3130.

Have a concern regarding our orthopedic services?

If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems / concerns, interpretation of hospital policy and procedure, or lost items. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at (949) 764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling 949-764-HOAG.

Contact us for more information about what you can expect during your visit at HOI.