What to Expect During
Hoag Orthopedic Institute (HOI) opened its doors in November 2010 as the
culminating result of years of planning by a highly specialized and experienced
team of Board Certified orthopedic physicians and the best hospital in
Orange County, Hoag Memorial Hospital Presbyterian. Together we have developed
a patient-centered, value-based facility dedicated to the orthopedic patient.
As you prepare for your visit to HOI, we would like to provide you with
some information to ensure your visit is a stress free. Located inside
the main entrance, the Information Desk has available attendants who can
assist with room direction and other information.
Here is some more information to assist you during your visit:
Parking: Parking is free to all visitors, is conveniently located in front of the
hospital along with a drive-through drop-off.
Lounges: There are several waiting areas on the first floor, as well as rest areas
in the Hoag Café on the lower level.
Phone use: Telephones, cell phones, and pagers may be used in the hospital except
in the critical care areas (ICU, CCU, CVICU and Sub ICU).
- No smoking is allowed.
ATMs: Available in the cafeteria.
Hotels: There are several nearby hotels and short-term lodging facilities in
Newport Beach and Irvine. Family members of patients at Hoag can also
special rate at some of the local hotels.
Patient billing: A customer service representative is available in the registration area
from 5 a.m. to 5:30 p.m., Monday through Friday, to answer specific financial
billing questions or to receive a payment.
What are our visiting hours?
We understand the importance of visitors for our patients' emotional,
mental and spiritual well-being.
Visiting hours are open with quiet healing time from 2 p.m. to 4 p.m. and after 9 p.m., we allow time for our patients to rest and restore themselves.
Family, friends and clergy may visit whenever they wish. Please be advised,
however, that visitors may be asked by staff to leave, especially if a
patient needs rest. Any visitor with symptoms or signs of a communicable
illness or disease should not visit the hospital. We ask that visitors
keep noise levels at a reasonable volume.
Gift Galleria Hours and Special Orders
Our Gift Galleria features an array of specialty items, including cards,
magazines, clothing, fresh flowers, and snacks. Friends and family can
now give the gift of entertainment by purchasing Skylight TV gift cards
at the Gift Galleria. The Gift Galleria, which is located on the lobby
level near the staircase going down to the café, is open from 9
a.m. to 5 p.m., Monday through Friday.
Orders can be placed by phone for floral arrangements, baby gifts, clothing
or Skylight Access TV gift cards (Skylight TV is accessible in every patient
room with the exception of critical care, same day services and the mother/baby
unit). For more information on our current gift inventory or to place
an order by phone during business hours, please call (949) 517-3130.
Have a concern regarding our orthopedic services?
If there is a concern regarding patient care, please notify the caregiver
or a supervisor. Patient Relations representatives can assist with patient
rights, problems / concerns, interpretation of hospital policy and procedure,
or lost items. The Patient Relations staff is available from 8:30 a.m.
to 4:30 p.m., Monday through Friday at (949) 764-8220. If you need immediate
assistance after regular business hours, contact the charge nurse or nurse
supervisor. They can be reached by calling 949-764-HOAG.
for more information about what you can expect during your visit at HOI.